About CGNET

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About Us

For more than 27 years, CGNET Services International has provided global information networks and communications services to many of the most prominent nonprofit organizations and foundations in over 130 countries. CGNET extends our clients’ reach to “do good” particularly in challenging environments and difficult to reach geographies. We do this by providing stellar services in the areas of network design, implementation, Email services, maintenance and support. Our clients are nonprofits of all sizes with headquarters throughout the world, including the David and Lucile Packard Foundation, the Hewlett Foundation, the World Bank, the African Development Bank, CAB International, Conservation International, the Consultative Group for International Agricultural Research, and Save the Children.

CGNET is a privately held, profitable company with its headquarters in Menlo Park, California, and people on the ground on four continents. We operate a state-of-the-art network operations center in Menlo Park, from which we monitor and maintain networks all over the world, and Tier 4 co-location services in Sacramento.

CGNET provides a number of complementary managed services:

Managed Messaging and Collaboration Services
Managed Hosting Services
Managed Network Services
Business Continuity Services
Traveler's Access Services
Consulting Services

Outsource your surprises, at home and abroad

While CGNET's services have been tested in the most difficult communications environments on earth, several major organizations have for years chosen to have CGNET monitor and manage their networks in the United States. CGNET's commitment to constantly manage the key services of reliable networking provides unique benefits for domestic and international networks.

Unique advantages

CGNET is uniquely capable of delivering network services addressing global human needs, wherever they are needed, because of:

Special sensitivity to the requirements and procedures of organizations addressing human needs

Decades of lasting partnerships with major international foundations and programs

Long-term professional relationships with communications experts around the world

Unparalleled "on the ground" experience in the world's most difficult-to-network places

Deep familiarity with the best combination of technologies and services available at each location

Durable technologies and services refined during years of operation and testing in every environment

Contact:

CGNET Services International
1170 Hamilton Court
Menlo Park, CA USA 94025
Tel: +1.650.833.6000
Email: info@cgnet.com

1. Peace of Mind

What you don’t want, and what your management definitely doesn’t want, are unpleasant surprises. The email shouldn’t go down. You should be able to recover smoothly from disaster. Everything should be backed up. CGNET understands that. We take responsibility for keeping your systems flourishing. You can relax.

2. Good Company

The best proof that nonprofits and foundations have found peace of mind outsourcing to CGNET is who and how many of them there are. The answer is “lots.” Here’s a partial list (link). A significant number of these have been with us for more than 10 years. And we’ve been in business for 27 years. During that time , almost all of our customers have been nonprofits, intergovernmental organizations and foundations (The others arepeople you used to work for one of our customers). When you work with us, you’re in good company.

3. We’re Here for You

Not only do we care for your systems and data 24/7/365, we have live telephone, email or IM support available all the time. If the technician on duty can’t resolve your issues, we have fast escalation, as far up the command chain as necessary to get the job done fast. We’re a smaller, nimble company. You don’t get lost in bureaucracy.

6. Understanding

In those 27 years we’ve been serving nonprofits, we’ve learned a lot about how you operate, from the time it takes to reach a consensus, all the way to the specific technologies you use (GIFTS, FoundationPower, FIMS, Dotche, Blackbaud, SharePoint, Exchange…whatever). We’ve found that we fit easily into the organizational rhythms and concerns of organizations like yours, wherever in the world you’re located.

8. Reliability

This is our watchword. While Service Level Agreements are good, and ours are among the best, they don’t help a lot while a service is down. The key is to keep things running and not to lose data. Making this happen requires a commitment to quality. We believe our commitment to reliability sets us apart and that our list of long-time references proves it.

Cloud Plus: Microsoft Exchange

CGNET provides cloud-based Microsoft Exchange which means:

· Freeing up IT staff for mission-critical assignments.

· Lower cost

· Higher reliability

· An embedded Disaster Recovery and Business Continuity Solution.

Clients have hosted mailboxes for all staff, eliminating the need to run and maintain Exchange servers. Cost avoidance is obtained by eliminating the need to purchase and maintain physical servers, by eliminating staff time for patches, hot fixes and crisis management of servers, and by lower costs for air conditioning, electricity and floor space.

Our service is provided via multiple Microsoft Exchange 2010 servers in geographically separate locations with replication of roles (CAS, hub transport, mailbox, etc.). This assures near-zero downtime, and provides full disaster recovery capability.

Our design includes sets of servers in two locations. Primary and secondary sites are Tier 3 co-location facilities with UPS and generator backup, 24/7 security on site, multiple Internet connections, etc. At any given time, mail databases are replicated on multiple servers, and a daily backup is made and retained for four weeks. It is unlikely that backup/restore would be needed, but it is added as an extra protection.

Cloud Plus: Email Archiving

CGNET provides best-in-class cloud-based archiving, with service for individual users to access their archived messages as well as a console where authorized staff can search for and access email across the organization. Notably, our service provides replication of each user’s set of private folders in the archive. The Outlook-like browser-based client shows a directory structure identical to what the user sees in Outlook. Meanwhile, the service is entirely managed in the cloud, and your designated CGNET team is available 24/7/365 to provide support.

Cloud Plus: Online Backup for Laptops, Servers, and Desktops

CGNET provides disk-to-disk backup of servers, workstations and laptops over the Internet. The service provides de-duplication and compression to reduce what is stored by 50 percent. Individual files are instantly retrievable through a friendly Windows-like directory interface. We also offer service at client offices, which is then backed up to the Internet, to provide the fastest recovery time combined with off-site storage. The service is easy to set up and use, secure and reliable, and surprisingly inexpensive. Like all of our services, your designated account team is always available to assist you.

Here is a list of links to descriptions of all our other services:

About CGNET

About Us

Outsource your surprises, at home and abroad

Unique advantages

Contact:

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Time to Consider Outsourcing?

1. Peace of Mind

2. Good Company

3. We’re Here for You

4. Your Budget

5. Personal Attention

6. Understanding

7. Selection

8. Reliability

9. You're the Boss

10. And did we mention Peace of Mind?

CGNET Cloud Plus Services

Cloud Plus: Microsoft Exchange

Cloud Plus: Email Archiving

Cloud Plus: Online Backup for Laptops, Servers, and Desktops